Rate One Stop Medical Centre
Ratings for One Stop Medical Centre
This is a late review. Went there last year on a Sunday at 11:30 am (they open around 10:30 am) and they told me they are no longer taking any patients! The waiting room only had 3 people in it and they closed around 4-4:30pm! I told the receptionist they only opened an hour ago and asked how that was possible and she told me they already met their patient cap for the day and told me I could go somewhere else. I have been going to that clinic on and off since I was a teenager (now in my thirties) and I will NEVER go there again unless it was to do an ultrasound or any other service that doesn't require seeing any of their MDs. They close between 7-8pm on weekdays and anytime I would call them or try to go to their clinic around 6pm (reasonable time for people that work 9-5pm jobs) they would tell me they are not taking in patients! They are a walk in clinic and should not have a signed that they are closed at 7-8pm on weekends if they do not allow anyone in past 6pm! They have done this on numerous occasions to the point where I never even got to see a doctor in that clinic for over a year! The receptionist/front desk staff are rude and get away with it because there is no managers or anyone/anyway to complain. The website only listed the office phone number and offered no other way of contacting management, etc. I am truly disgusted at the front desk/management staff at that clinic that I will no longer recommend it to anyone or even bring my children there. It's really unfortunate because the MDs are really good and knowledgable. There are so many other clinics that are in that area now that it's so easy for me to avoid it. The front desk staff should take proper customer service, organization, management and admin classes or choose to work in a field they enjoy.
The waiting time is horrible. I always make an appointment and the waiting time is 1-2 hours. The place is not the most nicest/cleanest place. The receptionist have almost always been nice except for several times where I would get a very rude receptionist. I usually see Dr.vimal and Dr. Trina Liew ,they are very good doctors
Dr prapakaran is my family doctor believe me she is is such a terrible doctor whatever we haver a problem she always does to get a blood test and drink plenty of fluid if you don't feel satisfied with treatment she changed her tune and become rude. I have had many experienced with her but my problem to go to see her because that clinic was nearest to my house . I have been suffering from fever for more then seven days I also told her my stomachache and when I told that I also have joint pain she became rude and said tell me one thing one time if I see you 30 minutes how can I feed my family. She is not professional and sensiour with her job .she thinks that place is to make money. On the top of that we have to wait for more then two hours . Appointment never on time.
I have been a patient at OneStop for many years. I have 2 or 3 favourite doctors that I go to regularly. It is a busy clinic but if you have an appointment made for an "off peak" time, then the wait is not so bad. I commute a bit further to come to Onestop because my family doctor has been with me for over a decade and he has always taken good care of my health.
The facility is horrendous. It is dirty, smelly and during the summer it is very humid inside. The front desk staff are the worst receptionists I have ever seen. They do NOT answer the phones, they are rude, they overbook, and they will literally ignore you while tou are standing at the counter until you say something to them. They are usually socializing with each other, eating or on their cell phones. If you make an appointment at 1pm, don't expect to see your doctor until 2:30 at the earliest. I don't know how this place stays open and its a shame because Dr. Van and Dr. Prabhkaran are great doctors (Dr. Vimal doesn't give a you know what about his job and just prescribes amoxicillin to every tom, dick and harry that walks in the door.) I am searching for a new family doctor because of how poorly run this place is. And I have been to walk in clinics in Africa and the Caribbean that make this place look amateurish.
I have been visiting One-Stop for years and the care I receive is incomparable. I have seen Dr. Prabhakaran, Dr. Van and Dr. Liew and they are very knowledgeable and truly caring. The best part is they do not waste any time to send you for testing or to specialists. They really helped out my father when he was having knee pain and it was discovered he had severe arthritis. The only thing I can say is that the wait times could be better, but I just make an appointment so I can skip the line.